Right of withdrawal - Information
10.1. The Consumer is entitled to withdraw from any contract concluded in accordance with these general conditions of sale, without any penalty, within the term of 10 (ten) days from delivery of the products.
10.2. To exercise the right of withdrawal, the Consumer must send a written communication to the pec address [email protected] or with registered letter with return receipt to Derma Shop by Mancini Mattia, Via Barbaro n.12, 47039 Savignano sul Rubicone (FC) no later than the terms indicated above
10.3 Following the provisions of paragraph 10.2 above, the Consumer will receive an email confirming the exercise of withdrawal. No later than the following 14 days the Consumer must return the products, making them arrive at:
Derma Shop by Mancini Mattia, Via Barbaro n. 12, 47039 Savignano sul Rubicone (FC)
10.4. in the event that he has received the product, the Consumer is obliged to return it to Derma Shop without undue delay and, in any case, within 14 days from the day in which he communicated the withdrawal. The deadline is met if the goods are returned before the end of the 14-day period. The risks and direct costs of returning the goods will be borne by the Consumer.
10.5 in case of withdrawal, the Consumer has the right to obtain reimbursement of the payments he has made, including delivery costs without undue delay and, in any case, no later than 14 days from the exercise of the withdrawal. These refunds will be made using the same means of payment used by the Consumer for the initial transaction, unless the Consumer requests reimbursement by different means of payment, in this case the Consumer will be charged any additional costs arising from the different means of payment. The reimbursement may be suspended until the goods are received or until the Consumer has demonstrated that he has returned the goods, if previous.
10.6 The Consumer is responsible for the diminished value of the goods resulting from a different manipulation from that necessary to establish the nature, characteristics and functioning of the goods. Therefore, if the returned goods are damaged and not complete with all their elements and accessories (including labels and tags unaffected and attached to the product), not accompanied by the instructions / notes / manuals attached, the original packaging and packaging and the certificate of guarantee, where present, the Consumer will answer for the reduction in the assets value of the asset, and will be entitled to reimbursement of the amount equal to the residual value of the Product. To this end, therefore, the Consumer is invited not to manipulate the good beyond what is strictly necessary to establish the nature, characteristics and functioning of the same and cover the original packaging of the Products with other protective packaging that preserves the integrity and protect it during transport even by writing or labels.