Terms and Conditions

DERMA SHOP by Mancini Mattia Via Barbaro 12, 47039 Savignano sul Rubicone FC

CF MNCMTT87T17C573M VAT IT04156040406 REA: FO-332116.

FREE NUMBER: 800 032 692 E-Mail [email protected]

All prices shown are VAT INCLUDED.


Access to and use of the www.dermashopmancini.com website    (hereinafter "site"), as well as the purchase of products on the aforementioned site, presuppose the reading, knowledge and acceptance of these general conditions.The products available on the site ("products") are sold by Derma Shop by Mancini Mattia, based in Via Barbaro n. 12, 47039 Savignano sul Rubicone (FC) VAT Number: IT04156040406 REA-FO-332116 (hereinafter "Derma Shop").

The contents of www.dermashopmancini.com , such as, but not limited to, the figurative parts, the music, the videos, the graphic specimens and any other material published on the site, including the web pages, the layout, the functions and the software, are protected by the intellectual property rights of Mancini Mattia; so that reproduction is not allowed, in whole or in part, without an express written consent.All the distinguishing marks of the products sold on the site are registered trademarks of their respective owners and are lawfully used for the sole purpose of describing the products on sale; any use by third parties as unauthorized, is prohibited and carries legal consequences.

It is in no way allowed to use these distinctive signs to derive unfair advantage from their reputation in such a way as to cause a consequent injury. The site www.dermashopmancini.com may contain links to other websites that have no connection with Derma Shop, which does not control the same; so that the latter can not be held responsible for what is contained in other sites also with regard to the processing of personal data.

Derma Shop also adopts measures to prevent the publication of content on its website that may be considered detrimental to the civil, religious beliefs and dignity of people, in all its forms and expressions, in accordance with current national legislation.

1.1 Application Scope

The Site is dedicated to retail sale and as such is intended for the exclusive use of Consumers.

Anyone who acts on the Website for purposes not related to his commercial, entrepreneurial or professional activity may be qualified as Consumers. Persons who are not Consumers are advised not to execute purchase orders. Should one or more sales be made to a non-qualifying consumer, the present general conditions of sale will apply, but notwithstanding the provisions of the same:

a) the purchaser will not be granted the right of withdrawal referred to in Article 10;

b) the purchaser will not be able to benefit from the guarantee on the Products indicated in article 8;

c) any other protection, here provided for in favor of the consumer, that reflect or comply with mandatory provisions of law, will not be recognized to the purchaser;

d) the contract of sale concluded between the Seller and the buyer will be governed by Italian law, with the exception of the United Nations Convention on Contracts for the International Sale of Goods - 1980 Vienna Convention.

1.4. In order to make purchases via the Site, the Consumer must have the age of majority (18) and the ability to act, which the Consumer declares to possess.

1.5. Any costs for connection via the Internet to the Website, including telephone, are charged exclusively to the Consumer, according to the rates applied by the operator selected by the Consumer.

1.6 The buyer is obliged to carefully read the general conditions that Derma Shop makes available, as well as all other information relating to before and during the purchase procedure.

Item Product features

2.1 Each product on the site is accompanied by a technical sheet that illustrates the main characteristics which, upon customer request, can be sent via e-mail in PDF format.     

2.2Derma shop will do its best to ensure that the published images represent as accurately as possible the products offered for sale. However, the colors of the products may differ from the actual colors due to the settings of the computer systems used by users for viewing. Product images may differ in size. For the purpose of the purchase contract, the description of the product contained in the order form transmitted by the customer will be considered valid.

2.3. The Products are sold with the characteristics described on the Site and according to the general conditions of sale published on the Site at the time the order is sent by the Consumer, with the exclusion of any other condition or term.

2.4. The Seller reserves the right to modify these general conditions of sale at any time, at its discretion, without the need to provide any notice to users of the Site. Any changes made will be effective from the date of publication on the Site and will apply only to sales concluded from that date.

2.3. Prices, Products for sale on the Site and / or their characteristics are subject to change without notice. Before sending the purchase order in accordance with the following point 3, the Consumer is invited to verify the final sale price.  

How to purchase the Products - Improvement of each individual purchase contract

3.1  The presentation of the Products on the Website, which is not binding on the Seller, represents a mere invitation to the Consumer to make a purchase contract proposal and not an offer to the public.

3.2  The purchase order transmitted by the Consumer to the Seller through the Site has the value of a contractual proposal and is governed by these sales conditions, which constitute an integral part of the order itself and that the Consumer, by sending the order to the Seller, is obliged to accept fully and without reservation. Before proceeding to purchase the Products, by sending the purchase order, the Consumer will be asked to carefully read the present general conditions of sale and the information on the right of withdrawal. 3.3  The Consumer's purchase order is accepted by the Seller by sending it to the Consumer, to the e-mail address that he / she has declared to the Seller when registering on the Website or sending the order if the Consumer is not registered on the Website , an e-mail confirming the order, which will report the link to the text of these general conditions of sale, the summary of the order and the description of the characteristics of the product ordered. The order of the Consumer, the confirmation of the order of the Seller and the general conditions of sale applicable to the relationship between the Parties will be electronically filed by the Seller in their computer systems  

3.4  Each purchase contract of the Products is concluded when the Consumer receives the order confirmation from the Seller by e-mail.

3.5 The language available to conclude the contract with the Seller is Italian, English and Spanish

How to select and purchase the Products

4.1. The Products presented on the Site can be purchased by selecting the Products of interest to the Consumer and inserting them in the appropriate virtual shopping cart. After the selection of the Products, to purchase the items in the cart, the Consumer will be invited to register on the Site, providing the required data, or to log in, if the Consumer is already registered or to provide their data in order complete the order and allow the contract to be finalized. If the data indicated in the order are different from those provided during registration on the Site, the Consumer will be required to confirm their data, as well as the address where to deliver the selected Products, the billing address and, optionally, a number telephone where you can contact him for any communications relating to the purchase made.

4.2 At the end of this procedure, the Consumer will display a summary of the order to be executed and will be asked to confirm his purchase, which will then be definitively sent to the Seller and will produce the effects described in the previous Article 3

4.3 The Consumer is required to pay in full the price of products ordered in advance by the methods indicated on the site       

Delivery of goods and acceptance

5.1  Delivery times of the products are: 2 working days for Italy, 5-8 working days for Europe, 7-11 working days for non-European countries, after 48 hours from the date of confirmation of the order by the Seller to the client.
The times are indicative and not strictly binding for the Seller.

5.2 The Seller undertakes to do everything in his power to comply with the delivery times indicated on the Site and, in any case, to perform the delivery within a maximum time of 30 (thirty) days starting from the day following the one in which the Consumer has transmitted the order. In case of non-execution of the order by the Seller, due to the unavailability, even temporary, of the Product, the Seller will provide written notice to the Consumer and will refund any amounts already paid by the Consumer for payment of the Product in accordance with the following par. 5.3.

5.3. The shipment of the Products ordered by the Consumer will be by courier chosen by the seller.

The Consumer undertakes to check promptly and as soon as possible that the delivery includes all the products purchased and to promptly inform the Seller of any defects in the products received or of their discrepancy with the order placed, according to the procedure in the following art. 8 of these general conditions of sale, in the absence of the products will be deemed accepted. If the package or wrapper of the products ordered by the Consumer were to arrive to destination clearly damaged, the Consumer is invited to refuse delivery by the carrier / shipper or to accept delivery "with reserve".  

Item Prices, shipping costs, taxes and fees

6.1  The price of the Products is the one indicated on the Website at the time of sending the order by the Consumer. Prices are expressed in (€) and include standard packing costs, VAT (if applicable) and any indirect taxes (if applicable), while they do not include shipping costs that are calculated before the order confirmation sent by Seller to the Consumer and that the same Consumer undertakes to pay to the Seller in addition to the price indicated on the Website.

6.2  The Consumer must pay the total price to the Seller, as indicated in the order and in the order confirmation sent by e-mail from the Seller to the Consumer.

6.3  If the Products are to be delivered in a country outside the European Union, the total price indicated in the order and reiterated in the order confirmation, including   indirect taxes (if applicable) is net of any customs duties and any other sales tax, which the Consumer undertakes from now on to pay, if due, in addition to the price indicated in the order and confirmed in the confirmation of order, according to the provisions of the law of the country in which the products will be delivered.The Consumer is invited to inquire with the competent bodies of their country of residence or destination of the products, in order to obtain information on any duties or taxes applied in their country of residence or destination of the products.

6.4  The Consumer is solely responsible for any additional cost, charge, tax and / or tax that a given country may apply, for any reason whatsoever to the Products ordered according to these general conditions of sale.

6.5  The Consumer declares that the lack of knowledge of costs, charges, duties, taxes and / or taxes referred to in the previous par. 6.3. and 6.4., at the time of sending an order to the Seller, can not constitute grounds for termination of this contract and can not in any way charge the aforementioned charges to the Seller.  


7.1 The payment of the price can be done by one of the means indicated on the site during the purchase procedure.

7.2 The data entered by the customer during payment can be used by Derma shop when this is necessary in order to make a refund in favor of the customer, in the cases provided for by these general conditions of sale and / or by law.

Art.8 Legal guarantee of conformity of the Seller, notification of conformity defects and warranty interventions

8.1  Pursuant to and for the effects of the European Directive 44/99 / EC and the Italian Legislative Decree n. 206/2005 (Consumer Code), the Seller guarantees to the Consumer that the Products will be free from design and material defects and comply with the descriptions published on the Site for a period of 2 (two) years from the date of delivery of the Products to the Consumer . The application of any warranty in case of use of the Product not compliant with the product's own and with the instructions / warnings provided by the Vendor and / or the Owner, or reported in the illustrative technical data sheet on the site, is excluded.

8.2  Under penalty of forfeiture of this warranty, the Consumer has the burden of reporting any defects and non-compliance no later than 8 days from discovery, by sending a notice to the Seller, by means of a [email protected] , with indication of the defect and / or non-conformity found, as well as the related documentation proving the anomalies found on the product purchased. (example a photograph).

8.3  Following receipt of said complaint and related documentation, the Seller will assess the defects and non-conformities reported by the Consumer and after having carried out the quality controls to verify the actual non-conformity of the Product, will decide whether to authorize the return of the Products providing to the Consumer a reply, by e-mail to the address provided by the latter during the registration process to the Site or during the transmission of the order. The authorization to return the Products will not in any way constitute recognition of defects or non-conformities, the existence of which must be ascertained subsequent to the return. The Products of which the Seller has authorized the return must be returned by the Consumer, together with a copy of the communication of authorization to return, within 30 (thirty) days from the notification of the defect or non-compliance, to the following address:

Derma Shop by Mancini Mattia, Via Barbaro n. 12, 47039 Savignano sul Rubicone (FC)

8.4  If the Seller is required to refund the price paid to the Consumer, the refund will be made, where possible, by the same means of payment used by the Consumer at the time of purchase of the Product or by bank transfer. It will be the responsibility of the Consumer to communicate to the Seller, always via pec [email protected] the banks to make the transfer in its favor and to ensure that the seller is put in a position to return the amount due.

Item Liability for damage caused by defective products

9.1. As regards any damage caused by defects in the Products, the provisions of the European Directive 85/374 / EEC and the Italian Legislative Decree no. 206/2005 (Consumer Code). The Seller, in the capacity of distributor of the products through the Site, frees himself from any responsibility, without exception and / or excepted, indicating the name of the relative producer of the product.

Right of withdrawal - Information

10.1. The Consumer is entitled to withdraw from any contract concluded in accordance with these general conditions of sale, without any penalty, within the term of 10 (ten) days from delivery of the products.

10.2. To exercise the right of withdrawal, the Consumer must send a written communication to the pec address [email protected] or with registered letter with return receipt to Derma Shop by Mancini Mattia, Via Barbaro n.12, 47039 Savignano sul Rubicone (FC)   no later than the terms indicated above

10.3 Following the provisions of paragraph 10.2 above, the Consumer will receive an email confirming the exercise of withdrawal. No later than the following 14 days the Consumer must return the products, making them arrive at:

Derma Shop by Mancini Mattia, Via Barbaro n. 12, 47039 Savignano sul Rubicone (FC)  

10.4. in the event that he has received the product, the Consumer is obliged to return it to Derma Shop without undue delay and, in any case, within 14 days from the day in which he communicated the withdrawal. The deadline is met if the goods are returned before the end of the 14-day period. The risks and direct costs of returning the goods will be borne by the Consumer.

10.5 in case of withdrawal, the Consumer has the right to obtain reimbursement of the payments he has made, including delivery costs without undue delay and, in any case, no later than 14 days from the exercise of the withdrawal. These refunds will be made using the same means of payment used by the Consumer for the initial transaction, unless the Consumer requests reimbursement by different means of payment, in this case the Consumer will be charged any additional costs arising from the different means of payment. The reimbursement may be suspended until the goods are received or until the Consumer has demonstrated that he has returned the goods, if previous.

10.6 The Consumer is responsible for the diminished value of the goods resulting from a different manipulation from that necessary to establish the nature, characteristics and functioning of the goods. Therefore, if the returned goods are damaged and not complete with all their elements and accessories (including labels and tags unaffected and attached to the product), not accompanied by the instructions / notes / manuals attached, the original packaging and packaging and the certificate of guarantee, where present, the Consumer will answer for the reduction in the assets value of the asset, and will be entitled to reimbursement of the amount equal to the residual value of the Product. To this end, therefore, the Consumer is invited not to manipulate the good beyond what is strictly necessary to establish the nature, characteristics and functioning of the same and cover the original packaging of the Products with other protective packaging that preserves the integrity and protect it during transport even by writing or labels.

Item Consumer data and privacy protection

12.1. In order to proceed with the registration, to the order and then to the conclusion of this contract, some personal data to the Consumer are requested through the Website. The Consumer acknowledges that the personal data provided will be recorded and used by the Seller in accordance with and in compliance with the provisions of Italian law D.Lgs. N. 196/2003 and subsequent amendments - Privacy Code, to execute each purchase made through the Site and, subject to its consent, for any additional activities as indicated in the privacy policy provided to the Consumer through the Site at the time of registration.

12.2. The Consumer declares and guarantees that the data provided to the Seller during the registration and purchase process are correct and true.

Item Safety

13.1. Although the Seller takes measures to protect personal data against any loss, falsification, manipulation and misuse by third parties, due to the characteristics and technical limitations relating to the protection of electronic communications via the Internet, the Seller can not guarantee that the information or data displayed by the Consumer on the Website, even after the Consumer has provided authentication (login), are not accessible or viewable by unauthorized third parties.  

Item Applicable law and competent court

14.1. The General Conditions of Sale. Each sales contract concluded between the Seller and Consumers pursuant to these general sales conditions will be governed and interpreted in compliance with Italian laws and in particular by the Legislative Decree of 6 September 2005 no. 206, on the consumer code, with specific reference to the legislation on distance contracts and by the legislative decree 9 April 2003 n. 70 on certain aspects concerning electronic commerce. In any case, the rights eventually allocated to Consumers by mandatory provisions of the law in force in the State of the latter will be maintained.

14.2. For any dispute deriving from the contract or relating to it, the following will be competent: a) the Court of the place of residence or domicile of the client, if the customer is a consumer in accordance with current legislation; b) exclusively the Court of Forlì, Italy, in any other case.